Are your products in stock / What is the lead time?

Availability varies depending on the product. Many items are made to order, so lead times can differ. you’ll find the specific lead time listed on each product page, and this will give you the most accurate expectation for dispatch. If an item is in stock, it will usually ship within a few days.

Do I need an account to order?

You’re welcome to check out as a guest, but creating an account makes it easier to track your orders, manage your details, and access trade pricing if applicable.

When can I expect my order?

Once your order is ready to be dispatched, you’ll receive an email with tracking details so you can follow its journey.

Most orders are sent out within a few days of being placed. However, some items are made to order and will ship once their specified lead time has been completed.

If you’re unsure of the lead time for your product, it’s worth checking before placing your order.

Can I cancel/modify my order?

We can make changes to your order within the first hour of it being placed, and cancellations can be processed within 12 hours.

After this timeframe, your order moves straight into production and preparation for dispatch, which means we’re no longer able to adjust or cancel it.

Once your order has progressed beyond the one‑hour window, We’re also unable to update the delivery address. When your shipping confirmation and tracking details arrive, you’ll be able to contact the courier directly to request any delivery amendments.

Can I return my order?

We’re unable to accept returns on items that are bespoke, personalised, or produced to specific measurements. This includes our digital wallpaper, which is printed to order.

If your item falls into one of these categories, it cannot be returned.

Should an ineligible item be sent back to us, it will need to be returned to you at your own cost, and no refund will be issued for any part of the order.

Eligible items can be returned within 14 days of receipt by following the return instructions and address provided. Please note that return shipping costs are the responsibility of the customer.

We do not offer exchanges.

What is the Trade pricing and available discount?

To access our Trade pricing, please login to your Kit Miles trade account. Once signed in, all trade rates will display automatically across the website.

If you need any further details or support, contact us and a member of our team is there to help.

Are your products in stock / What is the lead time?

Availability varies depending on the product. Many items are made to order, so lead times can differ. you’ll find the specific lead time listed on each product page, and this will give you the most accurate expectation for dispatch. If an item is in stock, it will usually ship within a few days.

Do I need an account to order?

You’re welcome to check out as a guest, but creating an account makes it easier to track your orders, manage your details, and access trade pricing if applicable.

When can I expect my order?

Once your order is ready to be dispatched, you’ll receive an email with tracking details so you can follow its journey.

Most orders are sent out within a few days of being placed. However, some items are made to order and will ship once their specified lead time has been completed.

If you’re unsure of the lead time for your product, it’s worth checking before placing your order.

Can I cancel/modify my order?

We can make changes to your order within the first hour of it being placed, and cancellations can be processed within 12 hours.

After this timeframe, your order moves straight into production and preparation for dispatch, which means we’re no longer able to adjust or cancel it.

Once your order has progressed beyond the one‑hour window, We’re also unable to update the delivery address. When your shipping confirmation and tracking details arrive, you’ll be able to contact the courier directly to request any delivery amendments.

Can I return my order?

We’re unable to accept returns on items that are bespoke, personalised, or produced to specific measurements. This includes our digital wallpaper, which is printed to order.

If your item falls into one of these categories, it cannot be returned.

Should an ineligible item be sent back to us, it will need to be returned to you at your own cost, and no refund will be issued for any part of the order.

Eligible items can be returned within 14 days of receipt by following the return instructions and address provided. Please note that return shipping costs are the responsibility of the customer.

We do not offer exchanges.

What is the Trade pricing and available discount?

To access our Trade pricing, please login to your Kit Miles trade account. Once signed in, all trade rates will display automatically across the website.

If you need any further details or support, contact us and a member of our team is there to help.