FAQ’s – My Account

As part of our recent website update, your account has been transferred to our new platform.

All orders placed on or before 01 April 2026 remain securely stored in our internal system. To view any orders placed after this date, simply login using your email address and the six‑digit code sent to your inbox.

If you need assistance locating a past order, our team will be happy to help.

To create a new account — or access an existing one — select the account icon at the top‑right corner of the website, or follow the link provided.

You’ll be prompted to login using your email address. Enter your email, and a six‑digit verification code will be sent to your inbox. Simply input the code to complete the process and access your account.

If you need further assistance, our Customer Care team will be happy to help.

Logging in is simple — your email address is now all you need.

Select the avatar icon at the top‑right of the website, enter your email address, and a six‑digit verification code will be sent directly to your inbox. Input the code to access your account.

If you need any assistance, our Customer Care team is here to help.

To unsubscribe, simply open any newsletter you’ve received from us, scroll to the bottom of the email, and select the Unsubscribe link.

If you wish to re‑subscribe in the future, you can do so at any time by entering your email address in the Subscribe to our Newsletter section found at the bottom of any page on our website.