FAQs – Ordering and Payment

If your payment was not successful, double‑check that the billing address you’ve entered matches the one registered to your card. Even a small mismatch can cause the transaction to fail.

If everything looks correct and you’re still having trouble, our Customer Care team is on hand to help you get it sorted.

We can help with order updates within the first hour after your purchase, and cancellations within 24 hours.

Once this window has passed, your order moves quickly into production and shipping, which means we’re no longer able to make changes or stop the order.

Please note that after the 1‑hour mark, We’re also unable to adjust the delivery address. However, once you receive your shipping confirmation and tracking details, you’ll be able to reach out to the courier directly to request any delivery adjustments.

If you spot an error or need to make a change within the first hour, just contact our Customer Care team with your order number and the details of what you’d like updated. We’ll do everything we can to assist.

Yes, every price shown on our website already indicates VAT.

What you see at checkout is the full amount you’ll pay, with all applicable taxes built in, so there are no unexpected charges when you complete your order and the item arrives.

Yes, you can view and download a VAT invoice for your purchase in your Account.

If something doesn’t look right when your order arrives — whether an item is incorrect, damaged, or not up to the standard you expected — please get in touch with our Customer Care team as soon as possible before installation. Sharing clear details and photos will help us review the issue quickly.

Once We’ve assessed your claim, if the problem is due to an error on our side, we’ll arrange a replacement wherever stock is available. If the item has sold out, we’ll offer a return instead.

Please note that We’re unable to review claims raised after installation, as we cannot accept responsibility once the product has been fitted.

We accept all major debit and credit cards, as well as any alternative payment options shown at checkout. Availability may vary depending on your location.