FAQ’s – Returns
What is your return policy?
We’re unable to accept returns on items that are bespoke or made to order. And all orders placed under a Trade account are subject to a no-returns policy.
If you’ve had a change of heart about a returnable item, you may return it within 14 days of receipt, provided it is unused and in its original condition.
Please note that items returned outside the 14‑day window, or items that are not eligible for return, will be sent back to you at your own expense.
If a returned shipment cannot be delivered back to you — whether due to an incorrect address, repeated failed delivery attempts, refusal to pay import duties on international returns, or any other issue — it will be deemed undeliverable and subsequently abandoned. In such cases, no refund will be issued for any part of the order.
If you need further guidance, our Customer Care team will be happy to assist.
What is your return policy for Trade accounts?
All Trade sales are final. Therefore, orders placed under a Trade account are non-returnable and non-exchangeable.
Which items are not eligible for return?
We are unable to accept returns on bespoke, personalised, or made‑to‑measure items. This includes any product created specifically for your order, such as digital wallpapers, custom‑mixed paints, and cut‑length fabrics.
The following items are non‑returnable:
| Product | Reason |
| Digital Wallpaper | Printed to order |
| Fabric | Cut to order |
| Flooring and all Furniture |
Created specially for you
|
| Samples | Final sale |
Please note that all orders placed under a Trade account are subject to a no‑returns policy.
If an item that is not eligible for return is sent back to us, we will be unable to issue a refund. You may request for the item to be returned to you, but this will be at your own cost.
If a returned parcel cannot be delivered back to you and is deemed undeliverable, it will be considered abandoned. In such cases, no refund will be issued for any part of the order.
*Return costs are not covered by Kit MIles Studio.
How do I receive a refund?
All refunds are issued to the original payment method. Processing typically takes 3–5 working days, though this may vary depending on your card issuer. Unfortunately, we are unable to influence these timelines.
Original shipping costs are refunded only in cases where an item is incorrect or faulty. Full refunds are issued solely for items returned within 14 days and in their original condition. If we need any further information regarding your return, a member of our team will contact you directly.
What is your return policy?
We’re unable to accept returns on items that are bespoke or made to order. And all orders placed under a Trade account are subject to a no-returns policy.
If you’ve had a change of heart about a returnable item, you may return it within 14 days of receipt, provided it is unused and in its original condition.
Please note that items returned outside the 14‑day window, or items that are not eligible for return, will be sent back to you at your own expense.
If a returned shipment cannot be delivered back to you — whether due to an incorrect address, repeated failed delivery attempts, refusal to pay import duties on international returns, or any other issue — it will be deemed undeliverable and subsequently abandoned. In such cases, no refund will be issued for any part of the order.
If you need further guidance, our Customer Care team will be happy to assist.
What is your return policy for Trade accounts?
All Trade sales are final. Therefore, orders placed under a Trade account are non-returnable and non-exchangeable.
Which items are not eligible for return?
We are unable to accept returns on bespoke, personalised, or made‑to‑measure items. This includes any product created specifically for your order, such as digital wallpapers, custom‑mixed paints, and cut‑length fabrics.
The following items are non‑returnable:
| Product | Reason |
| Digital Wallpaper | Printed to order |
| Fabric | Cut to order |
| Flooring and all Furniture |
Created specially for you
|
| Samples | Final sale |
Please note that all orders placed under a Trade account are subject to a no‑returns policy.
If an item that is not eligible for return is sent back to us, we will be unable to issue a refund. You may request for the item to be returned to you, but this will be at your own cost.
If a returned parcel cannot be delivered back to you and is deemed undeliverable, it will be considered abandoned. In such cases, no refund will be issued for any part of the order.
*Return costs are not covered by Kit MIles Studio.
How do I receive a refund?
All refunds are issued to the original payment method. Processing typically takes 3–5 working days, though this may vary depending on your card issuer. Unfortunately, we are unable to influence these timelines.
Original shipping costs are refunded only in cases where an item is incorrect or faulty. Full refunds are issued solely for items returned within 14 days and in their original condition. If we need any further information regarding your return, a member of our team will contact you directly.