FAQ’s – Trade Business

At Kit Miles, we deeply value our trade partners and the creativity you bring to your projects. To support and celebrate your work, we offer a Trade Loyalty Programme with different tiers, each providing an reward based on your annual spend.

Your tier status is reviewed over time and updated automatically in your account — no action required on your part. Simply login to view your current tier or apply for a Trade account to join the programme.

For full details on how to apply for a Trade account, please click here or contact our team for guidance.

You can begin your application for a Trade account here.

To help us understand your practice, we ask that you provide a portfolio showcasing your work. This may be shared via your website, a social media link, or as an uploaded attachment featuring completed interior projects.

Pricing and trade benefits can only be disclosed once your application has been reviewed and approved.

You’ll receive an email confirming the status of your application within 24–72 hours.

If you require assistance and are based in the UK, please contact our team at Sales@K MILES.co.uk.

To ensure your query is directed to the right team as quickly as possible, simply reach here. 

As a trade partner, you can order complimentary wallpaper and fabric samples by logging into your Trade Portal and adding them to your basket at no charge.

Please note that paint sample tins and tile samples are not available free of charge.

Trade samples are typically delivered within two business days via express shipping.

Our team will only be able to disclose pricing once your application has been considered and approved.

Your Trade discount applies to all Kit Miles wallpapers and fabrics without exception. However, trade tier benefits do not extend to bespoke design alterations or any associated service or strike‑off fees. This includes rescaling, recolouring (either background or motif), and any other custom design modifications.

To place a Trade order, simply log into your trade portal, where trade pricing will be shown, and add your items to your cart. If you require further assistance, please contact us.

All orders placed under a Trade account are subject to a no-returns policy, including unopened wallpaper rolls

For enquiries regarding collection cases, please reach out directly to your account executive or the Trade contact for your territory.

All international orders are shipped on a Delivery Duty Paid (DDP) basis, meaning taxes and duties are included in the final price at checkout. This ensures a smooth delivery experience with no unexpected charges upon arrival. In rare cases, local regulations may require additional fees, but this is uncommon.

The approval process typically takes between 24 and 72 hours. During this time, our Trade Applications Team will review your submission and update you on the status of your account. Please note that incomplete applications may take longer to process.

Yes — we have extensive experience collaborating with design professionals on commercial and hospitality interiors, including hotels, restaurants, private members’ clubs, and retail environments.

Whether you’re sourcing wallpapers, flame‑retardant fabrics, or exploring bespoke solutions, our team can support you throughout the specification process. From custom scale adjustments to performance finishes such specialist velvets, we can tailor our materials to meet the demands of your project.

We also offer volume pricing, made‑to‑measure production, and dedicated project support to help you meet your design and delivery requirements. Simply share your brief with your Account Manager, and we’ll work with you to shape a solution that aligns with your vision.

You do not need to be VAT registered to apply for a Trade account. If you’re unsure whether you qualify, our Trade Team will be happy to advise and guide you through the application process.

Yes — we offer competitive trade discounts and volume‑based pricing for larger projects. Whether you’re specifying wallpaper for a boutique hotel or sourcing fabric for a multi‑room scheme, our Trade Team can provide tailored support to suit the scale and requirements of your project.

We work closely with interior designers, architects, and procurement specialists across both residential and commercial environments, ensuring you have the guidance and materials you need.

All approved trade partners are automatically enrolled in our Trade Loyalty Programme, where additional benefits and enhanced discounts are unlocked based on your annual spend.

Yes — we offer a bespoke service for trade clients seeking custom colourways, scale adjustments, or tailored design solutions. Our studio will review your brief and advise on feasibility, lead times, and associated costs. You can learn more about our contract offering here.

Yes — we provide technical specifications, fire‑ratings and performance information for our wallpapers and fabrics to support your project submissions on our product pages and within the technical sheet for each product.

Yes — we can ship orders directly to your client or installation address. Please ensure all delivery details are accurate at checkout, as changes cannot be made once the order has progressed in our system.

We can provide high‑resolution imagery, pattern repeats, and selected 3D renders to support your client presentations. Please contact your Account Manager with your requirements.