FAQ’s – Receiving your order

Deliveries typically take place between 9am and 6pm on business days, excluding public holidays. Depending on the courier, deliveries may occasionally fall just outside these hours.

We’re not able to arrange a specific delivery date or provide an exact time slot. If you need to adjust your delivery or request more precise information, please contact the courier directly using the tracking details included in your dispatch email.

Your order will usually arrive within five working days after the product’s specified lead time. you’ll find the lead time for each item listed on our website and in your order confirmation.

At this time, we’re not able to fast‑track orders.

Once your order has been dispatched, you’ll receive an email with tracking details so you can follow its progress. Please note that UK sample orders are sent via a non‑trackable service.

We’re able to assist with order modifications within one hour of your purchase, and cancellations within 24 hours. After this period, orders move quickly into production and dispatch, and changes can no longer be made.

Once your order has progressed beyond the one‑hour window, We’re also unable to amend the delivery address. When your shipping confirmation and tracking details arrive, you may contact the courier directly to request any delivery adjustments.

If you spot an error or wish to make a change within the one‑hour window, please reach out to our Customer Care team with your order number and the details of your request. We’ll do our best to update your order accordingly.

You’ll receive a dispatch email as soon as your order leaves our studio or warehouse. This will include tracking details where applicable so you can follow its journey.

Some items may be shipped separately depending on their size, production time, or packaging requirements. If part of your order arrives first, the remaining items will follow shortly. Your dispatch email will indicate if multiple shipments are expected.

If your order arrives with visible damage to the packaging or product, please photograph the parcel and its contents as soon as possible. Contact our Customer Care team with your order number and images so we can assist promptly.

If you’re not available when the courier attempts delivery, they will usually leave a calling card or send a notification with instructions for redelivery or collection. You can arrange a new delivery time directly with the courier using your tracking details.

For international orders, local customs charges or import duties may apply depending on your country’s regulations. These fees are the responsibility of the recipient. Your courier will contact you directly if any charges are due before delivery.

If your order hasn’t arrived within the expected timeframe, please check your tracking link for updates. If the tracking information hasn’t changed or you’re concerned about a delay, our Customer Care team will be happy to investigate.