FAQs – Ordering and Payment
Discover all you need to know about placing orders and making payments with us.
Ordering and Payment
Why didn't my payment go through?
If your payment was not successful, double‑check that the billing address you’ve entered matches the one registered to your card. Even a small mismatch can cause the transaction to fail.
If everything looks correct and you’re still having trouble, our Customer Care team is on hand to help you get it sorted.
Ordering and Payment
Why didn't my payment go through?
If your payment was not successful, double‑check that the billing address you’ve entered matches the one registered to your card. Even a small mismatch can cause the transaction to fail.
If everything looks correct and you’re still having trouble, our Customer Care team is on hand to help you get it sorted.